RETURNS & REFUNDS POLICY
Valeresa | Last Updated: May 2026
1. OVERVIEW
At Valeresa, we are committed to ensuring your complete satisfaction with every purchase. If you are not fully satisfied with your order, we offer a straightforward returns and refunds process outlined below.
2. RETURN ELIGIBILITY
You may return most items within 30 days of the delivery date, subject to the following conditions:
- The item must be unused, undamaged, and in its original packaging
- The item must not be marked as non-returnable at the time of purchase
- Proof of purchase (order confirmation) must be provided
- Returns must be initiated within 30 days of the delivery date
3. NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Items damaged due to misuse or improper handling by the customer
- Items without original packaging
- Items returned after the 30-day return window
4. HOW TO INITIATE A RETURN
To initiate a return, please follow these steps:
- Contact our support team at support@valeresa.com within 30 days of receiving your order
- Include your order number and reason for return in your message
- Our team will respond within 48 hours with return instructions
- Ship the item back to our designated return address provided by our support team
- Once we receive and inspect the returned item, we will process your refund
5. RETURN SHIPPING COSTS
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item sent by Valeresa. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in return transit.
6. REFUND PROCESS
Refunds will be processed within 5-10 business days after we have received and inspected the returned item. Refunds will be issued to the original payment method used at the time of purchase.
7. EXCHANGES
We offer exchanges for items that are defective or damaged upon arrival. If you wish to exchange an item, please contact us at support@valeresa.com within 30 days of receiving your order. Exchanges are subject to product availability.
8. DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us immediately at support@valeresa.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
9. CONTACT US
Email: support@valeresa.com
Response time: Within 48 hours
Business name: Zorgverleningsen | KVK: 73970093
Address: Waalstraat 2-12, 6826 BN Arnhem, Netherlands